May 4, 2012 – Tinton Falls, NJ – A.J. Perri, the leading heating, cooling and plumbing company in central New Jersey, has been awarded the President’s Award by Carrier for the fifth consecutive year. The annual award is presented only to those Carrier dealers that consistently show the highest levels of customer satisfaction, technical excellence, business efficiency, and sales growth.
“A.J. Perri is extremely deserving of this award,” said Mike Dziok, Carrier Northeast Director of Marketing. “They consistently achieve above and beyond all the criteria we set and they work hard to provide exceptional service to their customers and even their communities. A.J. Perri is definitely a company others in the industry can look up to.”
Kevin Perri, A.J. Perri Vice President, says the award has set a standard of performance that the company strives not just to meet, but to exceed. “Once you’ve received the award, you don’t want to go a year without attaining it. You don’t want to fall off your game. So we feel that we have to achieve recognition every year.”
When A. J. Perri was founded in 1971 by Al Perri, Sr., the company had three associates. Today, A.J. Perri has grown to more than 230 employees operating a fleet of more than 150 trucks. The Better Business Bureau rates them as A+, and Angie’s List cites them for exceptional service. And now they’ve won their fifth consecutive Carrier President’s Award.
Their secret to superior service: training and listening.
“We are constantly training not just our salespeople but our service, plumbing, and installation staff as well,” explained Perri. “We hold weekly meetings that always include some aspect of training. We continually strive to improve our sales and service by presenting new product knowledge, technical advice, and customer service skills. But when it comes to achieving success in sales and homeowner satisfaction, we feel that the greatest ability of our people is their ability to listen.”
That well-developed ability to listen is key to the success of A.J. Perri. “We sit down with the homeowner and really try to identify the concerns they have and understand the full picture of the health and comfort of the family, from inconsistencies of temperature to the presence of pets or children to allergies. This approach sets us apart from our competition,” said Perri. A.J. Perri’s ultimate goal on any new customer visit is to take sales and service to the next level by offering a total evaluation of the home.
“A.J. Perri is extremely customer-centric. We are all about 100% customer satisfaction and every one of our people goes out of their way to ensure the customer is absolutely delighted with every aspect of their service from the moment they call in all the way through to the completion of their installation or repair,” explained Perri. “That’s why we offer Carrier equipment. Carrier is all about quality products and customer service and that is exactly the kind of reputation we strive to uphold.”
A.J. Perri is a family-owned business dedicated to providing total home comfort for their New Jersey neighbors. Based in Tinton Falls, New Jersey, they have 48 years of experience in the heating and air conditioning, and plumbing industry. They service those in Monmouth, Ocean, Mercer, Middlesex, Union, Essex, and Morris counties.