Warranties and Guarantees | New Jersey

A.J. Perri not only offers custom-designed comfort systems, but we also stand behind our service and systems with a pledge of reliability and performance on which you can rely. A.J. Perri guarantees that when the equipment we installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as stated and agreed upon.

Millions of dollars and thousands of hours have been invested in laboratory stress tests on equipment and training for technicians to design and install units with minimum failure rates. If you ever have a problem with your A.J. Perri-installed home comfort system, simply give us a call and we will take care of any issue that may arise, guaranteed!

Trustworthy Tune-Up No Breakdown Guarantee

Your tune-up service comes with a ‘NO BREAKDOWN MONEY-BACK GUARANTEE’. We are so confident in our HVAC tune-up and inspection that we will refund 100% of the cost of your tune-up should your system break down this season.*

100% Unconditional Money-Back Guarantee

If for any reason, within one year of the date of the original invoice, you are not 100% satisfied with your equipment, we will make every effort to meet your expectations, or remove your equipment and cheerfully refund 100% of your money.

Ultimate Comfort Guarantee

We promise that the system(s) we have installed in your home will keep you comfortable. If, within one year of the date of the installation, your system does not perform to within 1 degree of the designed temperature setting we have stated at your electronic thermostat, we will redesign, repair, or replace the system(s) or part(s) we originally installed and as listed on the original invoice, at no cost to you, to achieve the desired comfort level.

Home Protection Guarantee

While working in your home, you can expect our professional installation and service technicians to protect your home and property. We promise that: If we dirty it, we’ll clean it. If we damage it, we’ll replace or repair it. And, we require background checks and drug tests on all employees.

Exceptional Service Guarantee

If for any reason, within one year of the date of the original invoice, you are dissatisfied with our work in your home, we’ll make every effort to meet your expectations, or remove your equipment (if applicable) and cheerfully refund 100% of your money.**

General Services

General Repairs (Plumbing) – 1-year parts and labor.

General Repairs (HVAC) – 1-year parts and labor.
Drain (Waste) Line Clearing – 1 year with camera inspection (no warranty on roots).
Main Water Line Replacement – Copper Pipe: 1-year labor warranty. PVC or Polyethylene: 1-year labor warranty.
Main Sewer Line Replacement – 20 Year Labor Warranty, 10 Year Stoppages & Lifetime Materials.
Main Sewer Line Repair – Lifetime parts, 1-year labor, and 1-year stoppage warranty.

For more on this or any of our other products and services, please contact us. Don’t forget to ask us about our exclusive 100% Satisfaction Guarantee!

*Guarantee valid through above date only, not to exceed 120 days from service date, with copy of invoice reflecting no outstanding recommendations for equipment repair or replacement and proof of breakdown. Excludes breakdowns as a result of normal wear and tear, Acts of God, or misuse of equipment.

**Sewer Repairs / Replacements and Drain Cabling are subject to their applicable warranty provided upon completion of the work.

A.J. Perri’s Parts Warranty for Blue Guardian Members

A.J. Perri offers a warranty on all non-maintenance parts it repairs for its Blue Guardian members under the term of the Blue Guardian Agreement. When we replace a part under the Agreement, any subsequent replacements of that part will be completed at no cost for that part, if it needs to be replaced during the term of the Agreement. (Labor will be charged after 1 year.)