Guarantees and Warranties

In fact, we are so confident in our products and services that we offer a LIFETIME* parts warranty on replacement parts and a variety of comprehensive guarantees to improve your overall comfort by protecting you from the expense of breakdowns and manufacturing  defects, and ensuring proper installation, while making sure that you have received the best value and are 100% satisfied.

Millions of dollars and thousands of hours have been invested in laboratory stress tests on equipment and training for technicians to design and install units with minimum failure rates. If you ever have a problem with your A.J. Perri-installed home comfort system, simply give us a call and we will take care of any issue that may arise, guaranteed!

Trustworthy Tune-Up No Breakdown Guarantee

We will refund 100% of the cost of your tune-up, PLUS 5% of the tune-up cost, or credit it to the repair should your system break down this season AFTER our tune-up with copy of invoice reflecting no outstanding recommendations for equipment repair or replacement and within 120 days of invoice.

“No Lemon” Guarantee

Manufacturers have admitted that 3% of their equipment comes from the factory with some kind of defect.  A.J. Perri will guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, should your compressor or heat exchanger fail in the first five years, we will replace it with a brand new current model FREE of charge.

Temperature Guarantee

We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have said and agreed upon.  We have promised a temperature variance of no more than plus or minus 3 degrees from your thermostat selection, when tested at the thermostat location, whether heating or cooling your home.  If the desired temperatures are not achieved, we will make any modifications, repairs or replacements at no charge to you for a period of one year after installation.

Home Protection Guarantee

Our installation technicians are the best in skill, attitude and workmanship.  They will care for your home and complete the job timely and with precision.  They will clean up when they are finished and take personal responsibility for your satisfaction.  They will not smoke or swear in your home and they are drug free.  If, when they have finished in your home, they have not performed in accordance with these high standards during the time of installation, we will refund whatever portion of the purchase price you feel to be fair.

100% Satisfaction Guarantee

We agree to accept responsibility for your complete satisfaction with the materials we use and workmanship we provide. During the first year, if you are dissatisfied with the performance of the equipment, our service or our people for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction.

A.J. Perri’s Parts Warranty for Blue Guardian Members

A.J. Perri offers a warranty on all non-maintenance parts it repairs for its Blue Guardian members under the term of the Blue Guardian Agreement. When we replace a part under the Agreement, any subsequent replacements of that part will be completed at no cost for that part, if it needs to be replaced during the term of the Agreement. (Labor will be charged after 1 year.)

General Services

• General Repairs (Plumbing)  – 1 year parts and labor (lifetime parts with annual maintenance agreement)

• General Repairs (HVAC) – 1 year parts and labor (lifetime parts with annual maintenance agreement).

• Drain (Waste) Line Clearing – 1 year with camera inspection (no warranty on roots).
• Main Water Line Replacement – Copper Pipe: Lifetime parts & 10 years labor warranty as long as a
  Blue Guardian Membership is maintained (1 year labor warranty
  without membership). PVC or Polyethylene: Lifetime parts & 5 years labor warranty as long
  as a Blue Guardian Membership is maintained (1 year labor warranty
  without membership).
• Main Sewer Line Replacement – Lifetime parts, 20 years labor warranty & 10 years stoppage as long as a Blue Guardian Membership is maintained (1 year labor warranty without membership).
• Main Sewer Line Repair – Lifetime parts, 1 year labor & 1 year stoppage warranty.

For more on this or any of our other products and services, please contact us. Don’t forget to ask us about our exclusive 100% Satisfaction Guarantee!