Official Response to Star-Ledger Story - A.J. Perri Skip to content

Official Response to Star-Ledger Story

Having proudly served the New Jersey community for nearly 50 years, I have the utmost confidence in our business and employees. My father started this business many years ago with one goal – premiere service. It is an honor and a privilege for me to be able to continue that tradition today, serving my home town with my family’s name still proudly displayed. We take great pride in the knowledge that we have served and satisfied hundreds of thousands of customers who justifiably regard us as leaders in our industry because of our professionalism and dedication.

We firmly believe that when a customer chooses us to solve a problem, we have a duty to not only diagnose their immediate concern, but also have our team of professionals perform an in-depth inspection and make them aware of other issues that may arise in the future. For example, if you call us to fix your leaky pipe or repair your furnace that isn’t heating, but we don’t also tell you that you should consider replacing your worn-out water heater or upgrade to an energy efficient AC unit to save money on your utility bills, we would have done you a disservice. That is why we provide our customers with a comprehensive diagnosis and repair options to address the problem they are experiencing, as well as long-term replacement options to prevent bigger issues from occurring or to make their home more energy efficient. We require our employees to give customers an opportunity to review and approve all proposals, and conduct quality assurance telephone calls to ensure their understanding of the proposal before commencing any work. Our customers are free to choose some, all, or none of the options provided to them.

Regardless, we are deeply committed to providing our customers a service experience that far exceeds others in our industry. Our policies are designed to ensure that our work is performed to the highest professional and ethical standards, and we train our employees to do the RIGHT thing every time, with the customers’ best interests at heart. While we strive for perfection in our processes and in meeting customer expectations, we recognize we have a duty to make it right in the exceptional cases when our processes may breakdown or customer expectations are not met. Our greatest asset has been maintaining the trust of our customers and community; and we do not tolerate any behavior that might jeopardize that. All of our employees undergo background checks and drug-testing prior to being hired, and we also require all employees to participate in mandatory ethics and senior-sensitivity training. We have an A+ rating with the Better Business Bureau, and more importantly, all of our work is backed by our unmatched guarantees that are the best in the business.

As always, if for any reason a customer is dissatisfied with our company or its services, we want to know about it, and we’ll make every effort to make it right and meet their expectations with action.

Kevin Perri